From vsHome to VisiRoom with Stafford uPVC Windows 

We understand how important it is for homeowners to truly visualise their projects. Explaining how new windows, doors or a conservatory will look is one thing but giving customers the ability to actually see it makes all the difference. That’s exactly what Stafford uPVC Windows have been able to achieve with our vsHome and VisiRoom products. 

The family run business which has been serving Staffordshire and Shropshire for almost 50 years, first discovered PST at the FIT Show. Having used other software previously, the team were already comfortable working digitally but the vsHome package offered greater flexibility in front of their customers, particularly through its integrated app. 

A key piece of feedback from Andrew, Technical Supervisor at Stafford uPVC Windows, has been the impact of VisiRoom on their customer interactions. “We love the VisiRoom app, it’s now a real USP for our business. Being able to show customers exactly what their designs will look like on a tablet or phone has made such a difference.” Every customer’s project starts in vsHome, where the user can design, visualise and price a wide range of products. Discounts, markups and finance options can be added at the touch of a button and branded reports can be exported instantly. Once the model is complete, it can be brought into VisiRoom giving the homeowner an interactive experience in their own home. The app allows the team to walk homeowners through designs in real time, demonstrating products clearly and helping customers feel confident in the decisions they are making. 

Onboarding with PST was straightforward and the team found the customer support to be excellent. Andrew notes that the team are always available to answer questions and this level of support gave him and his colleagues real confidence in the system. 

For us, it’s been great to support Andrew and his team throughout the onboarding process and beyond. Providing responsive and reliable support is a really important part of what we do and we we’re pleased to hear that this has helped build confidence across their team.