vsHome makes a difference for Emerald Home Improvements
We’re always focused on helping home improvement businesses communicate their ideas more clearly and confidently with customers. That’s exactly why we developed vsHome and seeing it make a difference for companies like Emerald Home Improvements is what makes it worthwhile.
Emerald Home Improvements is a well established installer operating across Derby, Leicester and Belfast. Before using vsHome, their team relied on static templates created in Paint or Word. While these worked at a basic level, they made it difficult to show customers what finished projects would look like. The process was also time consuming for Emerald and left little flexibility during customer appointments.
Emerald was introduced to us through a supplier already using one of our other software platforms, VS. After exploring vsHome, they quickly saw the potential it had to improve both sales process and the overall customer experience. We were pleased to hear that the onboarding and setup process was described as “really smooth and informative”. The free 14-day trial gave the team the confidence to get hands on with the software and our support team was always available to answer questions and offer guidance along the way.
One of the biggest benefits Emerald has seen is the ability to create realistic 3D visuals and clear, professional reports. Reflecting on the impact of the software, Nick Marsden from Emerald told us that vsHome had “very much” changed the way the business operates. As he explained, “Being able to show and edit jobs whilst with a customer means both myself and the customer know exactly what to expect.” That level of clarity early on helps build trust and confidence from the very first appointment.
Emerald also uses VisiRoom, which takes customer engagement even further by allowing customers to fully immerse themselves in their designs. This added layer of visualisation plays a key role in increasing confidence and supporting purchasing decisions.
Ease of use has been another major factor in Emerald’s positive experience. As the team has become more familiar with vsHome, the need for ongoing support has naturally reduced although we’re always on hand when needed. Any issues are resolved quickly, allowing Emerald to focus less on the software and more on delivering a great experience for their customers.
Stories like Emerald’s highlight exactly why we do what we do. vsHome isn’t just about better visuals, it’s about clearer conversations, smoother sales processes and helping customers know exactly what to expect.
